General Questions
1May I customize the products?
Yes, some of our products are customizable. Just check in the product description to see this feature.
2Can I suggest a new idea for products?
Yes! we are open to receive new ideas, but not commitments. We work hard to get new products every day.
3How do I wash the T-shirt?
Avoid hot wash cycles, mild detergent, and air drying settings. Your sublimation shirts will last a long time and continue to look wonderful if you maintain them properly.
Shipping Questions
1Where is my order?
When you place your order, it will be processed in the next 24 hours. We will process your order as soon as possible to ensure you receive it within the specified delivery time.
2Who delivers my order?
The most common shipping service is USPS, the United States Postal Service.
3Do you offer express shipping?
At this moment, we don't have this option available.
4Do you offer free shipping?
Yes, after a $50 order, you can have free shipping.
Returns
1What items are eligible to be returned or exchanged?
Items that are in their original condition, unwashed and unworn, can be returned or exchanged. Items not in this condition will not be accepted. Final sale items can also not be returned or exchanged. Items that are damaged or defective on arrival may be returned or exchanged at any time.
2I have a problem with my order. What can I do?
Please send us an email to: admin@positivevibesrus.com, include your order number, and let us know what item is not part of your order.
3Can I cancel my order?
Yes you can, you have 24 hours before the order is processed.
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